FAQs

Frequently Asked Questions

What types of lighting products does Hemline Co offer?

Hemline Co offers lighting products including chandeliers, pendant lights, wall lights, and related lighting products.

Where does Hemline Co ship?

We ship within the United States.

How much does shipping cost?

Hemline Co offers free standard shipping within the United States.

How long will my order take to arrive?

Orders have a 3–5 business day handling time followed by an estimated 9–15 business day transit time.

The total estimated delivery timeframe is 12–20 business days. Delivery times are estimates rather than guaranteed arrival dates.

Our business days are Monday–Friday, and our order cut-off time is 5:00 PM (GMT-5).

How can I track my order?

After your order has shipped, we will send you an email containing your tracking information and a tracking link.

What is your return policy?

You may request a return within 30 days from delivery.

To begin a return, contact us at info@hemlineco.com. We will review your request and, if approved, provide the applicable return instructions.

Return shipping is free for approved returns, and there is no restocking fee.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

How long does it take to receive a refund?

Once a returned item is received, it is inspected within 1–3 business days.

If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval to your original payment method.

Do you offer exchanges or order cancellations?

Yes. Exchanges are available for eligible products, and return shipping is free for approved exchanges.

Order cancellation is also available before shipment. Contact info@hemlineco.com as soon as possible if you would like to request a cancellation.

What payment methods do you accept?

Hemline Co accepts:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

All transactions are conducted in USD.

How can I contact Hemline Co?

You can email us at info@hemlineco.com. We respond within 48 business hours.