Refund policy

At Hemline Co, we want the return process to be clear from the start. This policy explains how returns, exchanges, refunds, and cancellations are handled for our customers in the United States.

Returns

You may request a return within 30 days from delivery.

To begin a return, please email us at info@hemlineco.com with information about your order and return request.

We will review your request before an item is sent back. If your return is approved, we will provide the applicable return instructions, including where and how the item should be returned.

Please do not send an item back before receiving approval and return instructions from Hemline Co.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

How to Request a Return

  1. Contact info@hemlineco.com within 30 days from delivery and submit your return request.
  2. Hemline Co will review your request.
  3. If approved, we will provide the applicable return and shipping instructions.
  4. Send the item according to the approved return instructions.
  5. Once the return is received, it will be inspected within 1–3 business days after receipt.
  6. If the return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.
  7. The refund will be issued to your original payment method.

Return Shipping Costs

Return shipping is free for approved returns.

After your return request is approved, follow the return shipping instructions provided by Hemline Co. There is no restocking fee.

Restocking Fee: None

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@hemlineco.com. We will review the request and, if approved, provide the applicable exchange and return shipping instructions.

Return shipping is free for approved exchanges.

Please do not send an item for exchange before receiving approval and instructions from Hemline Co.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at info@hemlineco.com with your order information and details about the issue.

We will review the situation and provide the appropriate next steps. Please do not send the item back until you have received instructions from us.

Refunds

Returned items are inspected within 1–3 business days after receipt.

After inspection and approval, refunds are processed within 10 business days to the original payment method.

Hemline Co transactions are conducted in USD.

Order Cancellations

Cancellation is available before shipment.

If you would like to request a cancellation, contact info@hemlineco.com as soon as possible. A cancellation cannot be made under this policy once the order has shipped.

Need Assistance?

Questions about a return, exchange, refund, damaged or incorrect item, or cancellation can be sent to info@hemlineco.com.

We respond within 48 business hours.

Contact & Business Information

Store Name: Hemline Co
Operating Address: 150 La Ray Dr, Butler, PA 16001, United States
Contact Email: info@hemlineco.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday

The address above is Hemline Co's Operating Address. It is not provided as a Return Address. Please obtain approval and follow the return destination and instructions supplied as part of the approved return process before sending any product back.